SHIPPING & RETURNS
Shipping Policy
It is the customers responsibility to ensure that the shipping address they enter at checkout is correct. Whilst we can do our best to update the shipping details after the order has been placed if an error was made, we can't guarantee anything. This is because our Warehouse Team have a quick turn around with printing and shipping customer orders and it may have already left our Warehouse.
Please thoroughly check your details at checkout.
Dispatch & Delivery
Orders are normally dispatched within 2-4 business days of receipt of payment. On the rare occasion your product is out of stock it could take 10-14 days for your item to be dispatched. You will be notified by email with an estimated time of departure for back order items.
Shipping Rates - Australia:
Each customer will be able to select their preferred shipping method at checkout. Please note shipping methods and couriers are subject to availability depending on your delivery location. Prices and options may vary depending on the shipping destination.
Orders under $49 within Australia can select the below shipping methods:
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Standard shipping via AusPost $8.50
Orders over $49 within Australia can select the below shipping methods:
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FREE Standard shipping
Shipping Rates - International:
We offer International shipping rates as well and these are based on total order value. The total delivery fee will be calculated and displayed once you have entered a delivery address.
*Please note we are not liable for any further taxes and fees charged to the customer upon arriving for international orders if any applies.
Delivery Timeframes – Australia
Standard Shipping: Please allow up to 3-8 business days* after receiving your Shipping Confirmation e-mail.
NOTE- *Delivery times may vary as Australia Post or Aramex can experience delays from time to time which are beyond our control.
Delivery Timeframes – International Orders
International Shipping: Please allow 7-10 business days* after receiving your Shipping Confirmation e-mail.
NOTE- *Delivery times may vary as the Courier can experience delays from time to time which are beyond our control.
Return & Exchange Policy
We understand that your satisfaction is paramount. If you have changed your mind about a purchase or are dissatisfied with a product, our return and exchange policy is designed to provide you with a straightforward process. We want you to shop with confidence, knowing that we are here to address any concerns you may have.
Return Policy
We are confident that you and your skin will adore your Beauty Spells products, however in any event that you do wish to exchange or return an unused/unopened brand new product, we are happy to do so under certain circumstances.
Exchange/ Store Credit:
We have a 14 day return policy, so as long as you contact us within 14 days of you physically receiving the item, you are eligible to receive an exchange for a store credit.
We are unable to refund or return items that are opened due to change of mind for hygiene reasons.
We can alternatively swap your product to something of the same value for no cost or offer a store credit for the amount in which you paid for the product.
Faulty Items:
If any of our products are found to be defective, we will exchange the product at no cost to you. This must be within 14 days of receiving the item.
Exchange / Return Process
To be eligible for an exchange or replacement, please return the product in its original packaging with proof of purchase within 14 days of receiving the item and we will issue the replacement. Please ensure all products are packaged well so they arrive safely. All exchanges are processed at our HQ within 3-5 business days of receiving the product.
We highly recommend tracking your parcel as we do not take responsibility for any lost parcels when returning damaged stock or for postal charges.
Cancellation Policy:
Unfortunately we do not usually accept cancellation of confirmed orders.